We at Fransien Velsink are proud of the high calibre of our merchandise and want you to shop with assurance. In the event that a product you buy is flawed, this warranty policy describes your rights and our obligations.
1. Coverage under Warranty
This guarantee includes:
Manufacturing flaws
Poor seams or stitching
Defects in the fabric that are not brought on by normal wear and tear
2. Things Not Included
This warranty excludes:
Damage brought on by abuse, poor maintenance, mishaps, or normal wear and tear
Changes or adjustments made after the purchase
Products bought from independent vendors or resale marketplaces
Clearance or sale items
3. Procedure for Warranty Claims
To file a claim under warranty:
Within 30 days of receiving your item, send us an email at contact@fransienvelsink.shop.
Provide a description of the problem, pictures demonstrating the flaw, and your order number.
After reviewing your claim, our staff will get back to you in three business days.
We will provide a replacement, repair, or complete refund at no extra expense if your claim is accepted.
4. Shipping Returns for Warranty Claims
For customers in the UK, we will provide a pre-paid return label if a return is required for warranty evaluation.
5. Get in Touch
For enquiries or warranty claims, please get in touch with:
Fransien Velsink 📧 Contact: contact@fransienvelsink.shop 📞 Telephone: +44 689 649 5686 📍 Address: 84 Axtell Cl, Kidlington, England OX5 1TW, UK