1. Where are you shipping to?
At the moment, we ship to every address in the UK.
We do not currently offer international shipping.
2. What is the cost of shipping?
There are no additional costs or hidden fees associated with shipping within the United Kingdom.
3. What is the duration of delivery?
Within one to three business days, orders are processed.
After dispatch, delivery typically occurs one to three business days later.
4. Can I follow the progress of my order?
Indeed. You will receive an email with a tracking number and a link to track the progress of your package as soon as your order ships.
5. How do you handle returns?
Returns are accepted within ninety days of delivery.
Items must be returned in their original packaging, unused, and in their original condition.
Contact us at contact@fransienvelsink.shop to initiate a return.
6. How long does it take to get a refund?
Your refund will be issued using your original payment method (PayPal) within 7 business days of us receiving and reviewing your return.
7. Which forms of payment are accepted?
PayPal is currently accepted for quick and safe transactions.
8. What should I do if the item I received is damaged?
Kindly send a photo of the damaged item and your order number to contact@fransienvelsink.shop right away.
We'll immediately set up a refund or replacement.
9. Is it possible to modify or cancel my order?
We might be able to modify or cancel your order if it hasn't shipped yet.
Please get in touch with us at contact@fransienvelsink.shop as soon as you can.
10. How can I get in touch with customer support?
We can be reached by phone at +44 689 649 5686 and by email at contact@fransienvelsink.shop.